Why is a slot unavailable?
Inspect capacity, product lead time, cut-offs, zones, exceptions and the full evaluation trace.
Help centre
Find the answer that gets your operation moving again.
Fast help for setup, availability questions, store connections, bookings and account administration.
resources / helpPrepacity
Support path
Diagnose before you change
01
SearchFind the concept or message you are seeing
→02
InspectUse traces, health checks and booking history
→03
ResolveApply a safe fix or contact support with context
→Built for useful answersHelpful diagnostics should show what happened, which rule or resource mattered and what action is safe to take next.
Browse by topic
Find the context behind the configuration.
Store connection issues
Check connector health, recent synchronisation events, permissions and retry options.
Bookings and rescheduling
Resolve held, failed, moved or cancelled bookings without creating duplicate capacity.
Account and billing
Manage team access, locations, plan allowances, invoices and organisation settings.
Curated collection
Common questions, direct paths to resolution.
Troubleshooting starts with explainable system state so your team can act without guessing.
Availability
A product cannot be booked for the expected date
Check the longest product lead time, working calendar, rule trace and remaining resource capacity.
Read resource ↗Connection health
A platform order is missing its booking
Review recent events, run reconciliation and retry the failed synchronisation safely.
Read resource ↗Operations
Move an order without losing its current slot
Validate and reserve the destination before the original booking releases its capacity.
Read resource ↗ Designed for confident decisions
Support built around explainable availability.
Helpful diagnostics should show what happened, which rule or resource mattered and what action is safe to take next.
- Context-aware troubleshooting
- Connector health and retry guidance
- Safe booking recovery steps
- A clear route to human support
Put the guidance into practice
Build availability around the work your team can actually do.
Connect a store, model a few products and test a capacity-aware booking during your 14-day trial.